Legal
Privacy Policy
Effective date: 6 April 2026. This policy explains how Solvce Pty Ltd collects, uses, discloses, and protects information when you use Solvce.
Information we collect
Account and contact information such as name, email, company, role, billing details, and communications you send us.
Business and financial data you upload or connect, including invoices, purchase orders, goods receipts, vendors, GL codes, payment runs, and ERP records needed to provide the service.
Usage data such as pages visited, features used, IP address, browser type, device information, and session behavior.
How we use information
We use your information to provide AP automation, process invoices, perform matching, route approvals, connect ERP systems, generate payment files, provide support, improve product reliability, and meet legal obligations.
We use analytics tools such as Google Analytics and Microsoft Clarity to understand product and site usage. You can control cookies through your browser settings.
AI and document processing
Solvce uses AI-assisted extraction and matching to read invoices and compare them against purchase orders and goods receipts.
Your business data stays private and is never used to train AI models. Documents are processed only to provide the service to your account.
Data isolation and security
Customer data is held in tenant-isolated workspaces with role-based access controls, audit trails, encryption in transit, and encryption at rest.
ERP credentials and connector secrets are handled through secure configuration paths and are not written to logs.
Retention, export, and deletion
Customer data is retained while your account is active and for a limited period after cancellation to allow export.
After the export period, data is deleted from active systems and then from backups according to operational retention schedules.
Your rights and contact
You may request access, correction, export, or deletion of personal information, subject to legal and operational requirements.
Contact hello@solvce.com with privacy questions or requests.